About the Client
Our client is a fast-growing digital marketing agency specializing in SEO, Google Ads, and custom website development. They partner with small businesses, typically in the $500K–$10M revenue range across home services, legal, and automotive sectors, to help them expand their online footprint and drive real-world revenue. Operating with an entrepreneurial, non-corporate mindset, they pride themselves on building high trust, long lasting client partnerships and making digital marketing feel approachable and transparent.
About the Role
We are seeking a warm, highly articulate, and strategic Client Success Manager to become the primary point of contact for a portfolio of 20-25 small business clients. Reporting directly to the Agency Owner, you will take ownership of client relationships, communications, and account management operations, helping ensure clients receive exceptional support, strategic guidance, and a high level of care while allowing leadership to focus on the continued growth of the agency.
Key Responsibilities
- Serve as the primary, highly responsive point of contact for client communications across email, text, and virtual meetings.
- Record concise 5-to-7-minute monthly Loom videos analyzing Google Analytics, Search Console, Google Ads, and organic ranking trends to replace meetings when needed and save client time.
- Triage incoming client requests, resolve operational roadblocks quickly, and manage task assignments seamlessly using ClickUp.
- Review campaign performance proactively to identify opportunities, presenting natural upsells and service expansions (e.g., adding Google Ads to an SEO-only account) that align with client goals.
- Confidently advise clients and push back constructively when campaign directions stray from proven best practices, balancing professional competence with exceptional warmth.
- Maintain clear handoff documentation, project tracking, and feedback loops with internal operations and paid media teams to ensure flawless retention and campaign continuity.
Requirements
- 2+ Years of Client-Facing Experience: Proven track record in an account management, client success, or client services role, preferably within a digital marketing agency environment.
- Comfort speaking about core SEO mechanics, paid search (Google Ads), and website performance concepts without needing to be a deep technical developer.
- Near-native written and spoken English skills with the natural charisma, warmth, and contextual grasp required to lead virtual meetings with U.S. small business owners.
- Strong attention to detail with an "owner's mentality" spotting issues before they escalate and taking initiative without waiting for daily direction.
- Tool Proficiency: Experience working with Google Workspace, analytics dashboards, and modern project management systems like ClickUp.
Benefits
- Salary: Competitive monthly compensation ranging from $2,500 (PLUS) negotiable based on experience and fit.
- Payment Frequency: Reliable, automated disbursements issued bi-weekly via the Wise platform.
- 100% Remote Flexibility: Total location independence, working fully from your home office anywhere in Latin America.
- Leadership Trajectory: Opportunity to work closely with the Agency Owner to build and formalize standard operating procedures (SOPs), positioning you to eventually lead and scale an internal account management team.