About the Role
Addicted to Salesforce? Love helping your clients get the most out of exciting software solutions? Have experience working with large accounts? Litify is looking for a Customer Success Manager to join our Enterprise team. This position will be remote, with occasional travel to client sites and our NYC headquarters.
In this role, you will:
- Monitor and manage a portfolio of 12-16 client accounts to drive adoption, desired outcomes, and ensure retention and contract renewal.
- Act as an expert in both Litify and Salesforce to advise clients and assist with on-the-spot solutioning.
- Lead goal setting sessions and assist implementation teams in preparing clients for a successful launch.
- Partner with clients to provide best practices, lead creative problem solving, and recommend appropriate Litify, Salesforce, and AppExchange solutions.
- Monitor customer health to track adoption and satisfaction levels.
- Identify at-risk accounts and develop/deliver on customer remediation plans in coordination with management.
- Coordinate between clients and internal/partner resources to drive adoption and create expansion opportunities.
- Identify opportunities for documenting success stories for the Marketing team.
- Maintain high levels of customer engagement and measure success through continued expansion of Litify and Salesforce across client organizations.
You have:
- Bachelor’s degree.
- Demonstrable technical aptitude with intermediate Admin level tasks (flows, custom reports, complex formulas); Salesforce Admin Certification is a plus.
- Strong aptitude for new technologies with the ability to quickly diagnose needs and identify solutions.
- 4 years of experience as a Customer Success Manager, ideally with a SaaS product.
- 7 years of experience in direct customer-facing positions.
- Excellent written, verbal, and oral communication skills with experience presenting to key stakeholders.