Responsibilities
- Monitor that payment methods work properly, escalate issues to respective providers and teams.
- Analyze acceptance rates of different payment methods/providers/cashiers and make decisions as to which payment method to enable/disable and which volumes to process on each.
- Ensure sufficient available balance across different payment methods to process withdrawals, initiate top-ups, and analyze the cost structure of each method.
- Review and create backup/contingency and emergency plans.
- Create monitoring guidelines and procedures for monitoring and support teams.
- Report daily and weekly payments activities and issues to the Head of Operations.
- Assist with the integration of new payment providers/methods.
- Suggest product/flow improvements (e.g. validation fields, placeholders on forms).
- Handle requests from customer support.
- Test new payment methods integrations/deployments.
- Partner closely with the BI department to build, ensuring data-driven enhancements to all internal reporting and consistent tracking of critical business metrics.
Requirements
- 2+ years as a billing/payments manager/specialist in online payments.
- Confident in dealing with numbers and processing of financial/transactional information.
- Advanced Excel and other MS Office software user.
- Good understanding of online payments technical integrations, funnels, flows.
- Experience in written and oral communication with foreign customers or partners.
- Deep understanding of payment and transactional systems and services.
- Upper-Intermediate English proficiency.
- Experience with the iGaming industry will be a plus.
Benefits
- Health & Wellness Focus.
- Global Medical Coverage.
- Growth Opportunities.
- Benefits Programs (compensation for the gym/stomatology/psychological service & etc.).
- Performance-Driven Rewards.
- Dynamic Work Environment.