The role
We’re deepening our commitment to strategic, high-touch customer success management for our creators. We’re looking for a Senior Creator Growth Manager to act as a trusted advisor to our highest-impact accounts—helping them grow their businesses by optimizing their email strategy and fully leveraging Kit, while positively impacting retention, and expansion for the business.
What you'll do
- First Week: Dive into our core systems, including Kit’s platform, internal success workflows, and reporting tools.
- First Month: Shadow customer calls, review creator portfolios, and begin managing a small group of creators to master our success methodology.
- First Six Months: Own a portfolio of 50-75 high-value (~$1m ARR) creator accounts, delivering proactive, strategic guidance to drive retention and expansion. Collaborate cross-functionally to drive feature adoption and translate product insights into actionable creator strategies.
- First Year: Become a strategic pillar on the team, developing account plans and contributing to the evolution of our customer success framework as we scale.
Required Skills
- Customer success fundamentals (relationship management, value delivery, renewal prep, emotional intelligence)
- Data fluency: email performance metrics, user behavior trends, and retention KPIs
- Clear, consultative communication and white-glove service delivery
- Workflow design and process improvement
- Experience with CRM tools (e.g., HubSpot) and product usage analytics
- Strong prioritization based on risk, growth potential, and strategic value
- Familiarity with tools like Mixpanel, Notion, Slack, and Claude
- Cross-functional collaboration with product, support, and marketing teams