About the Role
The Delivery Lead ensures Camunda PS implementation engagements are delivered predictably by turning customer outcomes into a realistic delivery plan and steering execution with technical credibility. They drive scope decomposition, planning and forecasting, manage change and trade-offs, and keep delivery on track across Camunda, customer, and partner teams. They translate between engineering and business stakeholders to align expectations, run governance, and secure timely decisions while proactively mitigating risks to protect timeline, budget, and quality.
What you'll be doing
- Lead end-to-end delivery of customer implementation engagements, translating outcomes into a delivery plan (scope, milestones, dependencies, budget) and driving execution.
- Keep the implementation team (Camunda, customer, partners) aligned on goals, outcomes, ways of working, and budget.
- Drive scope decomposition, estimation, and change control; make trade-offs explicit and protect delivery commitments.
- Own stakeholder communication: provide clear, evidence-based status and drive timely decisions.
- Proactively identify and mitigate delivery risks and remove blockers with technical credibility.
- Capture learnings from engagements to iterate on Camunda’s Professional Service delivery excellence framework.
What you bring
- 3+ years of experience in a (Technical) Delivery Lead / Project Management role in the Enterprise Software or SaaS industry.
- Proven track record in leading (agile) customer-facing PS implementation engagements, aligning multi-party teams on cadence and Definition of Done.
- Advanced communication skills to explain complex concepts clearly and persuasively, combined with empathy in customer interactions.
- A strong aptitude for strategic thinking and innovative problem-solving.
- Understanding of how PS engagements in an ARR-driven enterprise software business improve retention and enable expansion.
- Ability and/or willingness to use the Camunda product.
Nice-to-haves
- Familiarity with software engineering, process orchestration, and automation is a strong plus.