About the Role:
The Solution Delivery Manager is responsible for leading new client launches from intake through post-launch transition, ensuring each implementation is delivered on time, within scope, and with a high degree of operational quality. This role sits at the intersection of client delivery, internal operations, workflow design, and cross-functional execution. The Solution Delivery Manager partners closely with Growth, Account Management, Client Success, Product, Clinical Operations, Data, and other internal teams to translate client needs into clear, scalable, and repeatable delivery plans.
What You'll Own:
- Own the implementation process from initial intake through launch and transition to steady-state Client Success ownership.
- Develop and manage comprehensive project plans, timelines, milestones, workflows, launch checklists, and readiness plans.
- Ensure all client launches are delivered on time, within scope, and aligned to agreed-upon success criteria.
- Manage multiple client implementations simultaneously while maintaining visibility into priorities, dependencies, risks, and next steps.
- Partner with internal and external stakeholders to understand client needs, operational requirements, and desired workflows.
- Translate client goals and contracted commitments into practical, scalable, and repeatable delivery models.
- Coordinate across Growth, Account Management, Client Success, Product, Clinical Operations, Data, and Marketing teams to ensure launch readiness.
- Drive accountability with internal and external stakeholders to ensure timely completion of launch activities.
- Proactively remove barriers, escalate risks, and help teams make informed tradeoff decisions.
- Perform ongoing risk assessment to identify potential launch delays, scope concerns, operational gaps, and downstream client experience impacts.
- Provide executive-ready updates that clearly summarize progress, barriers, risks, and required decisions.
- Identify opportunities to improve workflow efficiency, reduce variability, and strengthen implementation quality across clients.
What You Bring:
- 5–7 years of experience in project management, implementation, solution delivery, or a related role; digital health, healthcare, SaaS, or high-growth startup experience preferred.
- Demonstrated experience leading multiple complex client implementations or cross-functional projects simultaneously.
- Strong client-facing presence, with experience facilitating conversations with both technical and non-technical stakeholders.
- Ability to operate effectively in ambiguous, fast-changing environments while creating structure, clarity, and forward momentum.
- Strong organizational skills, attention to detail, and ability to manage timelines, dependencies, and competing priorities.
- Proven ability to build trust and maintain strong relationships with internal teams, clients, and senior stakeholders.
- Experience managing projects through the full lifecycle, from intake and planning through execution, launch, and post-launch review.
- Analytical mindset with the ability to use data, feedback, and implementation learnings to improve future delivery.
- Experience with Smartsheet or similar project management tools preferred.