What is PerfectServe?
PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. Our mission is to accelerate speed to care by optimizing provider schedules and routing communications—including messages, pages, calls, and alerts—to the right place at the right time in any care setting.
We are seeking a Staff Software Engineer to serve as a key technical leader across our engineering organization. This is a senior individual contributor role for an engineer who excels at solving complex, ambiguous problems and raising the technical bar across multiple teams. You will work closely with engineering managers, architects, and product leaders to shape technical strategy, drive adoption of engineering best practices, and deliver high-impact solutions in our Python- and React-based platform.
Key Responsibilities
Technical Leadership
- Define and drive architectural decisions that span multiple teams and services, balancing long-term sustainability with near-term delivery needs.
- Identify and resolve high-priority technical risks, bottlenecks, and systemic issues across the platform before they become production problems.
- Own the technical direction of cross-team initiatives from inception through delivery, including design documentation, stakeholder alignment, and implementation.
- Establish and champion engineering standards, patterns, and best practices that improve consistency, reliability, and developer productivity organization-wide.
Hands-On Engineering
- Contribute production-quality code to critical, high-complexity features and platform services using Python and React.
- Lead major refactors and modernization efforts, improving performance, observability, and maintainability of core systems.
- Write and review Kubernetes manifests, Helm charts, and CI/CD pipeline configurations (Jenkins, ArgoCD) to support reliable, repeatable deployments.
- Implement and promote automated testing strategies that maintain confidence in a fast-moving codebase.
Mentorship & Engineering Culture
- Serve as a technical mentor and thought partner to senior and intermediate engineers.
- Lead internal tech talks and documentation efforts to disseminate technical knowledge.
- Participate in the engineering hiring process to help raise the quality of the team.
- Model behaviors of high-trust, high-ownership engineering culture.
Cross-Functional Collaboration
- Partner with Product Owners and QA leads to shape roadmap priorities through a technical lens.
- Communicate complex technical tradeoffs clearly to non-technical stakeholders.
- Collaborate with DevOps and platform teams to improve infrastructure automation and observability on AWS.